We want you to be fully satisfied with your purchase. If you’re not, we’re here to help.
Returns:
- Return Window
- Returns are accepted within 14 days of delivery.
Return Conditions:
- Items must be unworn, unwashed, and in original condition with tags attached.
- – Intimate apparel (e.g., panties) is non-returnable for hygiene reasons.
- Sale items are final sale and cannot be returned or exchanged.
Return Process:
- Contact us at 01098285364 with your order number and reason for return.
- We’ll provide return instructions and return address.
- Once we receive and inspect the item, your refund will be processed within 5-7 business days.
Return Shipping:
- Customers are responsible for return shipping unless the item is defective or incorrect.
Refunds:
- Refunds will be issued to the original payment method. Shipping fees are non-refundable.
Exchanges:
- If you’d like to exchange an item for a different size or color, we’re happy to accommodate.
Exchange Terms:
- Customers are responsible for the shipping costs both ways.
- A processing fee of EGP 20 per piece will be applied.
- Exchanges are subject to product availability.
How to Exchange:
- Contact us at 01098285364 to arrange your exchange. We’ll guide you through the steps.
