• Returns or exchanges are accepted within 14 days of delivery, provided the item is unused, unworn, unwashed, and returned in its original condition with all tags, packaging, dust bags, and accessories.
• Return shipping costs will be deducted from your refund. Original delivery fees are non-refundable unless the item is defective or incorrect.
• Refunds are processed within 2 business days after we receive and inspect the returned item. Processing time may vary depending on your payment provider.
• Pre-order items are non-returnable and non-refundable, except in cases of manufacturing defects or incorrect items received.
• If you receive a defective or incorrect item, or if you wish to request a return or exchange, please contact us via WhatsApp, Instagram, or our Contact Us page before sending the item back.

Order Processing

• All orders are processed within 1–2 business days. Once your order has been dispatched, you will receive a confirmation message containing your shipment tracking details.

Delivery Times

• Cairo: Delivery within 24 hours after dispatch.
  
• All other governorates in Egypt: Delivery within 2–4 business days after dispatch.
  
• Please note that delivery times may be affected by public holidays, promotional periods, weather conditions, or courier delays.

Shipping Fees

• Free delivery on orders of EGP 3,000 or more.
  
• For orders below EGP 3,000, a delivery fee applies based on the delivery location. The exact shipping cost will be displayed at checkout before payment is completed.
  

Need help with an order, sizing, delivery, or choosing the perfect style? Our ZECOTEX team is here for you.

Reach out to us through WhatsApp, phone, or email, and we will get back to you as soon as possible.

• WhatsApp & Customer Service: 01098285364
  
• Email: info@zecotex-eg.com
  
• Working Hours: Daily, 10 AM – 10 PM

Feel Home Again — Egyptian Cotton Comfort Since 1982.